Objective
The art of good listening
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Objective

• The objective of good communication is understanding.

• Good communication is more than just talking. It involves good listening.

The art of good listening

• WHY LISTEN?

  1. Allows for better inter-personal relationships. Listening assures your audience that you are interested in them and in what they have to say.

  2. Allows for higher productivity : Do things right the first time. Listen carefully.

• GOOD LISTENING STARTS WITH THE ATTITUDE

  1. Listen to the King

     :: Treat the other person as royalty.

     :: Acknowledge that the other person is important.

     :: Honour the person whom you listen to.

  2. Listen with undivided attention

     :: Focus your attention on the person whom you are talking to.

     :: Provide uninterrupted hearing.

     :: Showing concern when we are focused.

• GOOD LISTENING USES MORE THAN OUR EAR

  1. Listen with your ear

     :: Listen to the words spoken.

     :: Remember what was spoken.

     :: Listen to the tone.

  2. Listen with your eyes

     :: Have eye contact with the person you talk to!

     :: Do not be distracted and look elsewhere.

     :: Listen to the body language.

  3. Listen with your heart

     :: Don't just pay attention to the facts.

     :: Listen to the feelings.

• Are you ready to listen?

Continue with :
Books & articles

Listening: The Forgotten Skill : A Self-Teaching Guide - Madelyn Burley-Allen.

The Art of Talking So That People Will Listen: Getting Through to Family, Friends, and Business Associates - Paul Swets.

The Good Listener - James Sullivan.

Talking the Winner's Way: 92 Little Tricks for Big Success in Business and Personal Relationships - Leil Lowndes.

How To Win Friends And Influence People - Dale Carnegie.

Communication : Key to Your Marriage : A Practical Guide to Creaing a Happy, Fulfilling Relationship - H. Norman Wright.

What Wives Wish Their Husbands Knew About Women - James Dobson.

Learning to Listen, Learning to Teach: The Power of Dialogue in Educating Adults - Jane Kathryn Vella.

The listener wins

Tips to improve listening skills

Improve your learning by listening

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