Customer service
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Facts
- First impression does count so make sure it is a good one.
- Customer service is the cornerstone of business success. If you want to retain your customers and your business to succeed, work on it!
- Empower your staff to provide great service to the customers. The staff should be given authority to do whatever it takes to ensure total customer satisfaction.
- Be courteous and friendly to your customers. Your customers include those people from outside the company as well as those from within your company, i.e. your colleagues!
- Make sure that your customers are happy and satisfied when they leave your shop!
- Go out of the way for your customers! Take that extra mile!
- Train and train your staff to provide excellent customer service.
- Every member of the company is a service provider, not only the customer services department.
- Practice saying "let me double check for you". This shows the customers that you listen to them.
- Ask questions. Help your customers to determine their needs. Get involved with what your customer is planning or purchasing. Talk to them about their choices and needs.
- Remember the maxim "Do unto others what you would have them do unto you".
- Be genuine, service comes from the heart.
- Stay focused on your customers. Maintain eye contact. Be courteous. Do not do other things while talking to your customers.
- Do not just offer one-word answers to your customers. Do more, talk to them, listen to them.
- Care for your customers!
- Take the time to laugh with your customers and to enjoy their company.
- Smile, smile and smile!
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